Return procedure

RETURN PROCEDURE

You have a period of 30 days (14 days during the sales period) following the order of the product to return it. The costs will be your responsibility.

Instructions for your return:

1. Please write us an email at contact@atelier-amour.com to give us the reason for your return: size exchange or refund

2. Carefully put each product back in its respective pouch and/or box. Please ensure that each product is in its corresponding box. Then, please make sure that the products will be protected during transport.

3. Slip a document with the essential information into your package: your name and order number, ideally your delivery slip. You can go to the "my account" section to find this information.

4. Please send your package with a tracking number by the carrier of your choice at your expense to the address below:


Love workshop at Tremblaye Logistique
Rue Hippolyte Foucault
72000 LE MANS

We remind you that: returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-sold in new condition, accompanied by the delivery note or the purchase invoice. Damaged, soiled or incomplete Products are not taken back.

The processing time for returns is generally between 8 to 10 working days.

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