Deliveries and returns

DELIVERY

Delivery methods

Atelier Amour offers 3 delivery methods for France and DHL for the rest of the world:

  • Colissimo with signature of the Post Office : Delivery in mailbox against signature within 2 to 3 working days
  • Chronopost 13 : Express delivery against signature the next morning before 1 p.m. for all orders placed before 3 p.m.
  • Chronopost 18: Express delivery against signature the next day for all orders placed before 3 p.m.
  • DHL : Delivery takes between 3 and 5 days depending on the country

Free delivery with Colissimo for purchases of €85 in metropolitan France and for purchases of €200 internationally.

Shipping your package

The Products ordered by the Customer will be delivered in France within 14 days from the dispatch of the order - the shipping time indicated on the Product sheet to which is added the processing and delivery time - to the address indicated by the Customer when ordering on the website www.atelier-amour.com . Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go. The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are given for information only. However, if the Products ordered have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer's act, the sale may be canceled at the Customer's written request. under the conditions provided for in Articles L 138-2 and L 138-3 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction. Deliveries are made by the carrier indicated at the time of the order, to the address mentioned by the Customer and to which the carrier can easily access.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of additional specific invoicing, on an estimate previously accepted in writing by the customer. The Customer is required to check the condition of the products delivered. He has a period of 14 days from delivery to formulate in writing (postal mail, e-mail, fax) any reservations or complaints for non-compliance or apparent defect of the Products delivered (for example damaged package already opened .. .), with all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or visible or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 211-4 and following of the Consumer Code and those provided for in these General Conditions of Sale.

RETURN

Right to retract

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, at the end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 30 days at least following the communication of the decision to withdraw following notification to the Seller.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the delivery note or the purchase invoice. Damaged, soiled or incomplete Products are not taken back.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are reimbursed; the return costs remain the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 30 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

You have a period of 30 days (14 days during the sales period) following the order of the product to return it. The costs will be your responsibility.

Instructions for your return:

1. Please write us an email at contact@atelier-amour.com to give us the reason for your return: size exchange or refund

2. Carefully put each product back in its respective pouch and/or box. Please ensure that each product is in its corresponding box. Then, please make sure that the boxes will be protected during transport.

3. Slip a document with the essential information into your package: your name and order number, ideally your delivery note. You can go to the "my account" section to find this information.

3. Please send your package with a tracking number by the carrier of your choice at your expense to the address below:


Love workshop at Tremblaye Logistique
Rue Hippolyte Foucault
72000 LE MANS

We allow you to remember that: Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the delivery note or the purchase invoice. Damaged, soiled or incomplete Products are not taken back.

The processing time for returns is generally between 8 to 10 working days.

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