Our products
What does "one size fits all" mean?
Some Atelier Amour pieces have been developed in one size from 36 to 42. Each piece fits with different systems: flexible elastics, adjustable or sliding ties, and adjustable straps. This allows us to dress a large number of women. We specify in the product descriptions the sizes covered for each piece.
If you have any doubts, you can contact us directly by writing to us at the following address: contact@atelier-amour.com. You can also write to us on social networks, on our Facebook or Instagram account (@atelier.amour).
What does "ready to offer" mean?
Once the order is placed, the piece(s) ordered are slipped into a delicate suede pouch.
No need for gift wrap, your pouch is "ready to give" and will keep its secret safe from prying eyes.
How to use the E-gift card?
You want to offer lingerie but you can't decide?Choose the Atelier Amour e-gift card! A large choice of lingerie will satisfy your desires.
Available amounts : 50€, 75€, 100€ or 150€.
Once the gift card is bought, you will receive an email with a unique code that you will be able to share with the person to whom you wish to offer it. This card will be valid for 12 months from the date of purchase. 3 steps to use the card:
1- Do your shopping on our e-shop, select one or more products
2- Once finished, go to your cart
3- Enter the unique code received by email
The amount of the gift card will be automatically deducted from your total amount. All you have to do is enjoy your gift!
The delivery
What are the prices of the delivery ?
Atelier Amour offers 3 delivery methods for France and DHL for the rest of the world:Colissimo with signature of the Post Office: 8€. (French post office)
Chronopost 13 : 16€ (French post office)
Chronopost 18 : 14€ (French post office)
DHL : between 15 and 25€ depending on the country
Free delivery with Colissimo for 85€ of purchase in France and for 200€ of purchase abroad.
What are the delivery times?
We process and prepare the packages from Monday to Friday. To Metropolitan France, we offer 3 modes of delivery:Colissimo with signature of the Post office : Delivery in letter box against signature under 2 to 3 working days
Chronopost 13 : Express delivery against signature the next morning before 1pm for any order placed before 3pm
Chronopost 18 : Express delivery against signature the next day for any order placed before 3pm
For the rest of the world:
DHL : Delivery takes between 3 and 5 days depending on the country
Returns & Refunds
Returns
You have a period of 30 days (14 days during the sales period) following the order to return the product.
You will be responsible for the costs.
Instructions for your return:
1. Please write us an email at contact@atelier-amour.com to give us the reason of your return: size exchange or refund
2. Carefully put each product back in its respective bag and/or box. Please make sure that each product is in its corresponding box. Then, please make sure that the boxes will be protected during their transport.
3. Slip a document with the essential information in your package: your name and order number, ideally your delivery note. You can go to the "my account" section to find this information.
4. Thank you to send your parcel with a tracking number by the carrier of your choice at your expense to the address below:
Atelier Amour chez Tremblaye Logistique
Rue Hippolyte Foucault
72000 LE MANS
We allow you to remind you that: the returns are to be carried out in their state of origin and complete (packing, accessories, note...) allowing their re-marketing in the new state, accompanied by the delivery order or the invoice of purchase. Damaged, soiled or incomplete products are not accepted.
The processing time for returns is generally between 8 and 10 working days.
Refunds
Only the amount of the order is refunded, the return costs are charged to the customer.
The refund will be made within 14 days of receipt of the products you return.
Contact us
Your question is not covered in the list above?
Feel free to contact us by email at the following address: contact@atelier-amour.com
You can also write to us on social networks, on our Facebook or Instagram account (@atelier.amour).
